On Oct. 29, UK FCA released data showing increase in complaints. Data showed increase with over 4 million complaints during the first half of 2018. With firm-specific complaints data, as sortable table: 2018 H1, and downloadble. Level of Complaints Increase shown for 4th successive half year, to record of 4.13mn, at 3,161 firms. Increase of…
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UK FCA Complaints Handling, RCA
On Aug. 15, FCA issued complaints handling review, RCA case study. FCA published findings of its review of how non-deposit taking mortgage lenders (NDTMLs), and mortgage third-party administrators (MTPAs) handle complaints. Examined how firms treat customers; if complaint handling arrangements pose potential consumer harm; what, if anything, can do to handle complaints better. Published understanding…
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CFPB Consumer Complaint Data
On Jun. 5, 2018, 14 AGs urged CFPB to retain public access to complaint database. Background: Reports CFPB has published a variety of reports analyzing consumer complaints, responses. Since Jul. 2015, began publishing series of monthly complaint reports, with trends. Products, geographic area, comparative reports published using the monthly trend. Some reports required by…
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