- Data showed increase with over 4 million complaints during the first half of 2018.
- With firm-specific complaints data, as sortable table: 2018 H1, and downloadble.
Level of Complaints
- Increase shown for 4th successive half year, to record of 4.13mn, at 3,161 firms.
- Increase of 10%, compared to previous 6-month period; 98% were to 235 firms.
- PPI continued to be the most complained about, accounts for 42% of complaints.
- Other complaints current accounts (15%), credit cards (8%), car insurance (6%).
- Excluding PPI, complaints increased by 9% (193,360), from the prior 6-months.
- There were several high-profile cases, of disruption to retail banking services in
first half of 2018 which contributed to an increase in complaints to certain firms.
- Proportion of non-PPI complaints closed by firms in 3 business days is decreased, with 58% of complaints resolved within 3 days, versus 59% over prior 6 months.